Sisällysluettelo:
“…/ Andrew Walters, Paul Thurston, Gavin Cawood -- Case Utrecht Central Station: service innovation through co-creation / Arne van Oosterom,
Tim Schuurman, DesignThinkersGroup -- The tradition of industrial design and the industrialization of services / Nicola Morelli -- Designing for resourcefulness in service: some assumptions and consequences / Stefan Holmlid -- Play, interactivity and service design: towards a unified design language / Andrew Polaine -- The experience design framework : supporting design thinking in the service domain /
John Knight -- Conceptualisations of service prototyping: service sketches, walkthroughs and live service prototypes / Johan Blomkvist -- Agile techniques in service prototyping / Simo Rontti, Satu Miettinen, Essi Kuure, Antti Lindström -- Understanding visualisation practices : a distributed cognition perspective / Fabian Segelström…”
Tallennettuna: